Australian Passport Office

Our Client Service Charter sets out the standard of service you can expect from staff of the Australian Passport Office of the Department of Foreign Affairs and Trade (DFAT) and its agents, Australia Post and the Australian Passport Information Service (APIS).

The charter explains how and where you can get more information if you need it and what you can do if our service to you does not meet the standards outlined in this brochure. We regularly review the charter to ensure it remains focused on client needs.