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An aerial view of the Melbourne Docklands area with Collins Square prominently visible

Visitor Information

Do you have a query about Collins Square? See below for a list of commonly asked questions.

If your question can’t be answered here, please send an email to our helpful concierge team at for a quick response.

Frequently Asked Questions

  • Where is the Passport Office?

    The Passport Office is located in Tower 3. Enter via the Ground Floor next to Mr. Collins

  • How do I access the End of Trip Facilities?

    Collins Square provides a designated End of Trip Facilities for each and every tower, with amenities ranging from bike racks and showers, to vending machines and a towel service. Please contact concierge for more information on how you can gain access to the End of Trip Facilities in your tower.


  • Where is the closest post office?

    The closest walking distance post office is located at 837 Bourke St, Docklands VIC 3008 (approx. 10 minute walk or 6 minute tram from Collins Square)

  • Where are the Australia Post parcel lockers?

    The parcel lockers are located in Tower 5. Head towards Hightail Bar then walk down the ramp and on to the left of the sliding doors are the parcel lockers

  • Where are the public bathrooms?

    Collins Square has two public bathrooms – one located next to Woolworths Metro (in between Woolworths Metro and Harvest Juice) and one in the Retail Plaza just past the parcel lockers.

  • Where is the best place for a coffee?

    Collins Square has a number of great coffee venues! With six speciality cafes and numerous restaurants, you’re spoilt for choice for a good coffee.

    View Cafes

  • Where is the best place to dine in for lunch?

    Collins Square has a number of dine in venues. Have your lunch at one of the 30 food court retailers within the Retail Plaza or sit down and enjoy your meal at Hightail Bar, Bar National, Mr Collins, Long Shot, De Mad Hatter, or Sushi and Nori

    View Retail Directory

  • How do I bid on the lobby flower arrangements?

    To place your bid on the flower arrangements, or to find out more information visit this link:

    View Flower Auction

  • Where is the best place to get a Taxi?

    Dedicated taxi ranks are located on the doorstep of Collins Square. Offering practical and convenient access for day to day meetings and interstate travellers. Outside CBA (727 Collins Street) Harbour Esplanade, New Quay and at the coach terminus at Spencer Street Station. During events at Etihad Stadium, taxi ranks are provided on Latrobe Street near the Gate 6 entrance and Bourke Street near the Spencer Street intersection.

  • Where is the closest car park?

    There are a number of public car spots within walking distance of Collins Square.

  • Where is the Loading Dock?

    We have four Loading Docks at Collins Square based at each tower. For more information, contact the Loading Dock in your tower on the below number:

    • Goods Shed & Lantern (Aurora Lane) Loading Dock: 0429 869 141
    • Tower 1 & 2 (Village Street) Loading Dock: 0475 100 095
    • Tower 3 & 4 (Batmans Hill Dr) Loading Dock: 0401 776 273
    • Tower 5 (Georgiana Street) Loading Dock: 0475 100 015